|  | | | Can you supply other items that are not shown in your catalogue?
We have extensive knowledge of the networking industry and are aware of most manufacturers and their products. If you have seen an item elsewhere that you like, please contact us as we can probably obtain it for you.
Ordering and paying
How can I place an order?
You can place orders over the internet, by fax, by post or phone.
What is the order process ?
Simply browse our on line catalogue and click on "add" to any items you wish to buy , these items can be removed later if you wish. When you have finished shopping click on the "checkout" button which takes you to the order page. Enter your details and credit card information and send them to us via our secure server.
If preferred you can also print the order form and send it to us by fax on 01322 553922 , telephone on 01322 553822 or post to Unit 23 Acorn Industrial Park, Crayford Road, Dartford, Kent, DA1 4AL.
What methods of payment do you accept?
We accept all major credit cards via our secure server and can accept cheques with orders via the post. A credit account can also be set up subject to credit rating.
Do Bownet’s prices include VAT?
All our prices shown exclude VAT.
What happens if I cancel my order?
For items we hold in stock, if you cancel your order prior to it being despatched you will not incur any charges and a full refund will be applicable. If your order has already been despatched and has been cancelled within 30 days, then you may be charged for delivery. For items that have been specially ordered or made a cancellation fee may be charged.
Delivery
When will you despatch my order?
For all stock orders that are received before 4:30 pm , despatch will be made on the same day on a service of your choice. If there are any shortages of stock, we will contact you on the day of ordering to inform you of any lead times that you may incur.
When will my goods arrive ?
Upon despatching your goods we will e-mail you with confirmation of your order which will confirm the delivery date for your goods to arrive. At the checkout of the catalogue, you will have a selection of delivery services which are available to you including our new select 2 collect service which enables you to collect your goods from a hub address, at your convenience.
Policies
Do you have an after sales service ? .
What happens to my personal details ?
Your personal details will remain strictly confidential and not passed on to third parties. You have the option to be kept informed of new lines and special offers when placing an order.
What is your returns policy ?
Will my goods have a guarantee ?
Privacy Policy Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
How do I order?
At Bownet we offer you a stress free approach to purchasing your networking products. As you browse our site you can add items you wish to purchase by clicking Add to Basket, found on every page within the catalogue. Adding to you Basket does not mean you are obliged to buy. When you are finished you proceed to the Checkout and pick the items you really wish to buy and complete the order.
How do I pay
You can pay by Visa, MasterCard, Maestro (Switch) or Delta. We also accept cheques and postal orders. These amounts must be made out in Pounds Sterling payable to Bownet Cable Management Systems Ltd and cheques must be from a British bank.
Credit Card Security
We operate 128 bit encryption within our site. This means that at no time are your credit card details held in clear text on any web site. The details are only decrypted once they reach us to protect your privacy.For more detailed information on our security policy, see our
Security Policy page.
If you prefer not to give your credit card details online, you can telephone us or print out the order form and post it to us with a cheque or fax the order form to us with the details completed.
I do not live in the United Kingdom, do you send overseas?
What information do you require from me?
As with all online shopping we need the following information to fulfil an order that you want posted to yourself:
Complete name (first and last)
Address to which the order is to be posted
Postal Code
Telephone number
E-mail address
Quantity of items
A valid method of payment
How do I know if you have received my order?
When you click on the Submit button a confirmation e-mail should arrive at the e-mail address you have given. If this is not received then please contact us directly so we can help you with the order.
I know the item number, can I just ring you up and order it?
Yes. If you prefer you may order by contacting us on 01322 5538232 08:45am - 17:15pm GMT and we would be only too happy to take your order.
Every item ordered from our site is boxed at no extra cost.
How soon do you deliver?
Stock items are delivered on the next working day with the option of a timed service.
How about backorders?
If there is any delay in sending out your order then you will be notified by e-mail and given options for what you want to do.
An Introduction to Cat 6
What is Cat 6?
Cat 6 is the generic term for structured cabling systems with a bandwidth of 250MHz.
How does this differ from Cat 5e and Cat 7?
Cat 5e systems are specified up to 100MHz and Cat 7 systems are specified up to 600MHz.
What can I use Cat 6 cabling for?
Cat 6 cabling systems can be used to transmit a wide variety of analogue and digital signals, including, but not limited to, voice, ISDN and high speed data, including Gigabit Ethernet.
Why should I specify and install Cat 6?
Cat 6 solutions give much higher potential performance than Cat 5e solutions although no applications have yet been developed to exploit this performance. Potential future applications include a low cost Gigabit Ethernet that will use just two pairs instead of all four that have to be used in Cat 5e. The benefit of this is that it will bring down the cost of the active devices, thus offsetting the higher cost of the cabling solution. End users are specifying Cat 6 in order to give an element of ‘future proofing’ that should mean that the cabling system will have a longer life than a Cat 5e installation.
What is the difference between Class E and Cat 6?
Classes are used by the European (EN50173) and International (ISO/IEC11801) standards to define the performance of cabling systems. Both of these standards use Categories to define the performance of components to be used in those cabling systems. Just to confuse matters the Americans (TIA/EIA 568B) use Categories to define the performance of both systems and components.
Why is this important?
Because of the way in which the performance is specified it is possible, using high performance components to achieve Class E system performance using Cat 5e components.
Why is this a problem?
Systems that are built up in this way have limitations, particularly in interoperability (the option to use components from different manufacturers), backwards compatibility (the assurance that the system performance is at least as good as the poorest performing component within the system) and the number of connections that can be used.
What are most manufacturers doing?
Most manufacturers are offering solutions based on system performance for the Channel. This means that all of the components that are used in the system must be purchased from the same manufacturer and the Channel configuration must be tested with that manufacturer’s patch cords.
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